Payment Terms & Options - Packaging - Shipping

Payment Terms

Our terms to hospitals, universities, and government agencies are "Net 30 Days" from date of invoice. Credit terms may be established by contacting Customer Service and requesting appropriate paperwork. Credit card, prepaid and C.O.D. orders are also accepted. For all items returned, there will be a 20% Return to Stock Fee. Please refer your ordering questions directly to our Customer Service Department at 248-708-0013.

Payment Options

Credit Cards: We accept all major credit cards; Visa, MasterCard, American Express and Discover.

C.O.D. option available with approved credit.

Prepaid orders also accepted.

Packaging

The packaging of our products is a very important step in our refurbishing process. Nothing is more frustrating to our customers, and to us, than to have a product arrive with shipping damage. Our refurbished products are packaged utilizing an appropriate combination of our Sealed Air Instapak foam, bubble wrap, styrofoam, heavy duty cardboard boxes, and pallets.

Shipping

Our terms of shipment are "F.O.B. Point of Origin". Freight and handling charges will be prepaid and added to your invoice.

Some products will be shipped by standard carriers, while other products require shipping via freight services. Standard shipment of products are scheduled through FedEx (or UPS if preferred). Most freight shipments are scheduled through Bax Global, a responsible carrier that ensures the safe delivery of our products. North American Van Lines or United Van Lines can also be used if blanket wrap and air ride suspension service is needed. A lift gate will be required if you do not have a fork lift or a loading dock for off-loading. Inside delivery is also available for an additional charge. You must specify special services if you need them.